Terms & Conditions

1. About Us

Kapes Wood Craft is a furniture manufacturer and seller. All products listed on this website are designed and manufactured by us.

GSTIN: 03AJBPP2356G1ZJ

2. Product Information

We strive to provide accurate product descriptions, images, and specifications. However, as our products are handcrafted, slight variations in color, texture, polish, or design may occur.

3. Pricing

All prices are listed in INR and are subject to change without prior notice. Applicable taxes and shipping charges will be mentioned at checkout.

4. Orders & Payments

• Orders are confirmed only after receiving advance payment.
• Standard Products: Minimum 50% advance is required.
• Custom Orders: 100% advance payment is mandatory before production.
• Remaining balance, if any, must be paid before dispatch or as agreed.

5. Custom Orders (Non-Refundable)

All custom-made or made-to-order furniture products are strictly non-refundable and non-cancellable once the order is confirmed.

Since these products are manufactured as per customer requirements, no return, cancellation, or refund requests will be accepted under any circumstances.

6. Manufacturing & Delivery Timeline

All our products are handcrafted. Delivery timelines are approximate and may vary depending on customization, production workload, and logistics.

Kapes Wood Craft shall not be liable for delays caused due to unforeseen circumstances such as raw material delays, transportation issues, weather conditions, or operational challenges.

Customers agree to reasonable extensions in delivery timelines.

7. Shipping & Delivery

• Delivery timelines vary based on product type and location.
• Any delay caused by third-party logistics is not our direct responsibility, but we will assist in resolution.

8. Installation Policy

Installation services are not included in the product price unless explicitly mentioned.

If required, installation can be arranged at an additional cost depending on product type and delivery location.

9. Damage & Defect Policy

Customers must inspect the product at the time of delivery.

In case of any damage or defect:

• It must be reported within 24 hours of delivery.
• Proper images or videos must be provided as proof.

Any claims made after 24 hours will not be accepted.

10. Warranty

Warranty, if applicable, covers only manufacturing defects. It does not cover:

• Normal wear and tear
• Damage due to misuse, water, or improper handling

11. Cancellation Policy

• Orders once confirmed cannot be cancelled if they are under production.
• Custom orders are strictly non-cancellable.

12. Limitation of Liability

Kapes Wood Craft shall not be liable for any indirect, incidental, or consequential damages arising from the use of products or delays in delivery.

13. User Responsibility

Customers must provide accurate information, including address, contact details, and requirements. Any issue arising due to incorrect information will be the responsibility of the customer.

14. Governing Law

All disputes shall be subject to the jurisdiction of Punjab, India.

15. Acceptance of Terms

By placing an order on our website, you confirm that you have read, understood, and agreed to all the above terms and conditions.